Jelly hot Privacy Policy — How Your Information Is Collected, Used, and Protected

1Introduction & Scope

Jelly hot ("we", "us", "Platform") operates the jellyhot.org website and all associated services. This Privacy Policy explains how we collect your personal information, the purposes for which we use it, and how we keep it secure.

When you create an Account on jelly hot, play games, make a Deposit, or contact our support team, certain information naturally comes our way. We use that information solely to improve your experience and keep the platform secure — nothing more.

We comply with data protection laws and follow international privacy standards. Your information is more than just a data point to us — it is part of your identity, and we protect it with the respect it deserves.

2Information We Collect

Jelly hot collects only the information that is strictly necessary to provide you with our services and ensure platform security. We always avoid collecting any data beyond what is needed.

Personal Information

• Full Name (as provided during registration)
• Mobile Number and Email Address
• Date of Birth (for age verification)
• Residential Address
• National ID number (for KYC verification, where applicable)

Financial Information

• Payment method details (bKash/Nagad number, etc. — full numbers are not stored)
• Deposit & Withdrawal History
• Transaction Date & Amount

Technical Information

• IP Address & Device Information
• Browser Type & Operating System
• Platform Activity Logs
• Cookies & Session Data

Gaming Activity Data

• Game History & Results
• Bet Amounts & Gaming Duration
• Bonus Usage History

3How We Collect Your Data

Jelly hot collects information through three primary methods:

1. Provided Directly: Information you provide directly when registering, logging in, completing KYC forms, or contacting support.
2. Automatically Collected: Information collected automatically while using the platform through cookies, log files, and session tracking.
3. From Third Parties: Information received via payment providers or KYC verification services (only where necessary).

4Purpose of Data Use

Jelly hot uses your information only for the purposes listed below. It is never used for any other reason:

If you no longer wish to receive promotional messages, you can unsubscribe at any time from your Account settings.

5Data Sharing & Third-Party Disclosure

Jelly hot never sells your personal information or shares it with third parties for advertising purposes. However, limited data sharing may be necessary in certain specific circumstances:

• Payment Provider: Necessary information is shared with bKash, Nagad, or other payment providers to process transactions. They are bound by their own privacy policies.
• KYC Verification Services: Trusted third-party providers may be used for identity verification. Only the minimum necessary information is shared.
• Legal Authorities: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
• Game Software Provider: Only the minimum information required to run a game (such as a session ID) may be shared.

6Cookies & Tracking Technologies

The jelly hot website uses cookies — small data files stored in your browser. They help improve your browsing experience and ensure the platform functions correctly.

You can disable all cookies except essential ones through your browser settings. Keep in mind that turning off certain cookies may limit some platform features.

7Data Security Measures

Jelly hot employs industry-leading technologies and practices to protect your data. These are not just claims — the following measures are actively in place:

• 256-bit SSL/TLS Encryption: All data exchanged between you and our servers is encrypted.
• Data Encryption (End-to-End): Sensitive data stored in the database (such as passwords) is kept in encrypted form.
• Firewall & Intrusion Detection: Advanced security measures are active at the server level.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to relevant data — not everyone.
• Suspicious Activity Monitoring: Automated systems instantly detect suspicious logins or transactions.

8Data Retention Period

Jelly hot retains your information only for as long as necessary. Once the purpose for which it was collected has been fulfilled or the legally required retention period has expired, the data is deleted.

• Active Account Information: Retained for as long as your Account remains active.
• Closed Account Information: Up to 5 years after closure (in accordance with financial regulatory requirements).
• Transaction History: Retained for a minimum of 7 years (for tax and financial audit requirements).
• Support Conversations: Deleted after 3 years.
• Cookies & Session Data: 30–365 days respectively (depending on type).

9Your Data Rights

At jelly hot, you have full control over your own information. We uphold the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request the deletion of any data not subject to a legal retention obligation.
• Right to Object: You may object to your data being used for specific purposes.
• Right to Data Portability: You have the right to receive a portable copy of your data and transfer it elsewhere.
• Right to Withdraw Consent: You may withdraw your consent for data processed on the basis of consent at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

10Minors' Information

If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If you believe your child is using jelly hot, please contact our support team right away.

11Policy Changes & Updates

This Privacy Policy may be updated in line with changes in technology, law, or our services. We will notify members before any significant changes take effect.

• Minor changes: This page will be updated quietly, with only the date revised.
• Major changes: You will be notified via email or an in-platform notification.

Continued use of jelly hot after any changes takes effect will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

12Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us. You can reach jelly hot's privacy team directly.